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empuron AC - Alarming via Voicemail, SMS and Email |
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Sending alarm message automatically via Voicemail, SMS, and/or Email to the responsible employee – you can optimize the service for your plant using our new alarm centre and reduce down time.  You specify which of your people at what time in what manner in which part of your plant will be informed about errors. The employee acknowledged the acceptance of the message, or the alarm steps automatically to another employee. Also you are able to inform several employees at the same time. According to your individual needs a adapter is made to connect your system to empuron AC.
Cascading of Voicemail/ SMS/ Email for alarm userUsing priority assignment to employees the messages are sorted. All employees of the same priority will get the message at the same time. The acknowledgment is done by pressing the multifrequency - dial tone (DTMF) or the button “answer” in email and SMS. Does the acknowledgment not take place the employees of the next highest priority get the message. The cascade continuous running until accepting of the message is done. For each employee the type of communication can be chosen, e. g. voice mail and SMS.
Regional and temporal distribution of access filters and service plansUsing role filters, locations and/or plant parts can be assigned to the responsible employee. The hours at which a particular employee should be informed, is defined in the "staff roster". The data import to the roster can be implemented client specific. The "schedule" then incorporates and updates data from existing planning systems (e.g., vacation schedule, shift schedule, etc.).
ID – AllocationTo each alarm an identification number is automatically assigned which is included in the subject of the email and voice mail or text message. Thus at anytime the processing of the alarm can be recorded and reviewed.
Status of ProcessingA number of statuses provide a detailed overview of the processing of alarm.
- New alarmed (the message is not acknowledged)
- In progress (acknowledged, but the problem still exists)
- Automatic solving problem (error message was removed because the problem no longer exists)
- Not alarmed (errors corrected, system function reconstructed)
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You specify which of your people at what time in what manner in which part of your plant will be informed about errors. The employee acknowledged the acceptance of the message, or the alarm steps automatically to another employee. Also you are able to inform several employees at the same time. According to your individual needs a adapter is made to connect your system to empuron AC.